Explain your situation to them and ask for help. If none of the solutions we mentioned help, you can take your laptop to the place where you bought it, or to an HP laptop technician. When the download is complete, try shutting down your computer. Windows will automatically download all the available updates. Hold the Windows Key and the I key on your keyboard simultaneously.Windows usually does this automatically, but you can do it manually as well. Sometimes, a simple Windows update resolves the issue. This solution will solve the issue for many users, but some of you might still be unable to shut down your laptop. Confirm the change with OK and try shutting down your laptop.Make sure that the power saving option is disabled.Select on the Intel Management Engine Interface. Scroll until you find the System Devices tab.Simply start typing the device manager in the Start menu and it will appear as the first search result. Open the Device Manager on your laptop.Sometimes the solution to this shutdown problem with HP laptops running Windows 8 or 10 lies in the power options. If your laptop doesn’t shut down, try this solution. Instead, click on the shutdown icon, which should be in the bottom-left corner of your screen. After you restart your laptop, don’t log into your Windows account. If it still isn’t shutting down properly, try restarting it.
